ORDERING:
We try to make ordering as easy as possible.
Order by Phone: Call 1-800-394-1921 Mon-Friday 8:00 a.m. to 5:30 p.m. CST.
Order On-Line:? www.medicalworldwide.com - Shop this on-line catalog 24-hours a day, every day of the week and place your order via the internet.
Order by Fax: You can FAX us your order 24-hours a day, every day of the week at 713-791-9352.
Order by Mail: Mail your order to American Medical Equipment Co. 1841 Old Spanish Trail, Houston, Tx.77054

Payment of our order can be made by Check , Money Order, Major Credit Card or approved terms. Please see our FINANCING page for further details.

A Minimum Order charge of $10 may be charged on orders under $50.

SHIPPING:
Typically items weighing under 50 pounds will ship via United Parcel Service. Standard ground delivery is normally used unless you specify an expedited service, such as Next Day Air-Morning, Next Day Air-Afternoon and Second Day Air. Shipments can also be made via the United States Parcel Service. Shipments via truck will normally be made for packages weighing over 50 pounds, over-sized packages, delicate items requiring special handling.

Unless otherwise indicated, prices shown are F.O.B. point-of-origin, which is normally the manufacturer or our warehouse. For over-sized packages and for certain geographic locations, a handling fee is added to your invoice. The shipping and any applicable handling charges will be identified separately on your order.

Quick Ship
Products that display the QUICK SHIP symbol will be shipped direct from the manufacturer in 3-5 working days. Once shipped, please allow up to one week for UPS shipments as well as for truck shipments.

Truck Deliveries
As previously indicated, orders weighing over 50 pounds will be shipped via truck. The carrier is responsible only for "tailgate delivery". This means drivers are only required to bring merchandise to the tailgate of their vehicle. It is the customer's responsibility to move merchandise inside. If you do not have facilities or personnel to unload truck delivered items, please advise us so that we can make the necessary arrangements. Products such as examination tables, blanket warmers, patient file systems that weigh over 250 pounds will often require additional delivery services, such as liftgate, inside delivery, and debris removal. Medical Resources has recently negotiated competitive truck delivery rates with North American Van Lines to bring you the best possible rates with quality service.

Incomplete or Damaged Orders
Upon receipt of your order, please inspect and count packages. Have the delivery person note and sign for shortages or damage to the outer container on all copies of the delivery receipt. Do not refuse the shipment unless visible damage appears extensive.

Open all of the containers before moving the merchandise (whether cartons are damaged or not) and inspect for damage to the merchandise. Should there be damage or shortages, immediately call our Customer Service Dept. toll free 1-800-394-1921. Retain shipping containers and packaging materials. Do not return the merchandise. We will assist you in arranging an inspection and filing a claim with the carrier.

RETURNS:
A Customer Service Representative must authorize the return and issue an RMA# (Return Merchandise Authorization) and return address in advance of any return. In order to expedite your request to return merchandise the following information should be available: Reason for return, Product (model) Number, Serial Number, Customer Name and Invoice Number. Upon authorization of the return, Medical Resources issue you the Return Authorization form to attach to the items being returned.

Requests for returns due to customer error will only be accepted for 30 days after shipment date. All returns, regardless of the return reason are subject to a handling/restocking fee of up to 25% of the item price. Custom orders are non-returnable.

Returns are subject to inspection to determine condition of merchandise prior to issuance of credit. A $25 per item inspection fee will be charged on all return merchandise that is found to be in an abused or unsanitary state. Credit will not be given for items damaged due to improper packaging or freight damage.

Freight/Shipping charges associated with the returned merchandise from the original order will not be credited. Freight for returned merchandise must be shipped prepaid freight. (Collect shipments will be refused).

We work hard to make sure that there are no disputes with our customers. However, if legal action is necessary, it must be settled within the legal jurisdiction of Harris County, Texas.